Help with a Federal Agency
* If you are a U.S. Citizen or Legal Permanent Resident in Ukraine and need assistance, please fill out this Crisis Intake form from the Department of State and call 1-833-741-2777 (in the United States) or 1-606-260-4379 (from overseas) for immediate assistance. You can also see the latest updates from the U.S. Embassy in Ukraine here along with information on where to cross the borders here. While the U.S. Embassy in Ukraine is closed, U.S. citizens may seek consular services, including requests for repatriation loans, passport, and visa services, at U.S. embassies and consulates in neighboring countries. Additional resources and information on the current relief efforts by the U.S. Government can be found at:
- Department of State - United with Ukraine
- United States Agency for International Development - USAID Response in Ukraine
- DHS Announces Registration Process for Temporary Protected Status for Ukraine and Sudan (updated April 19, 2022)
- Uniting for Ukraine - application process (updated April 25, 2022)
Help with a Federal Agency:
If you need assistance with a federal agency, such as the Social Security Administration, U.S. Citizenship and Immigration Services, the Department of Veterans Affairs, the Internal Revenue Service or any other federal government agency, Congresswoman Eshoo’s office may be able to help.
To begin, determine whether you’re a constituent of the California’s 18th Congressional District here. Once you’ve determined that you reside within CA-18, complete and sign a Privacy Consent Form and return it to Congresswoman Eshoo’s Palo Alto office at 698 Emerson Street, Palo Alto, California 94301 or fax to (650) 323-3498. Due to the Privacy Act of 1974, written authorization is needed in order for Congresswoman Eshoo to assist you. Staff will then contact you to assist you with your case.
If you’re ready to have Congresswoman Eshoo contact a federal agency on your behalf, here are Privacy Consent Forms for your use:
- Privacy Consent Form – General
- Privacy Release for USCIS Cases
- Privacy Release for Visa Cases
- Privacy Release for Military Cases
- Privacy Release for Social Security/Medicare
If you would prefer to send in a webform in advance so we have your information, please use the links below.
NOTE: Filling out the webform below will create the privacy release for you, but you will still need to print, sign, and return the Privacy Release to our office after you submit it. The agencies will not accept the release without your signature. Please remember to have the person who has an application/case pending with an agency sign the release to avoid delays.
- Immigration web form
- Visitor's Visas
- Travel and Passport Help
- Social Security
- Student Loan Dispute
- IRS Business
- IRS Personal
Help with Legal Issues:
Congresswoman Eshoo cannot intervene on legal matters pending before the courts or address issues that are not within the jurisdiction of the federal government. If you have a legal question or case and need additional guidance, check out Lawyer Referral Services provided by the State Bar of California or check the List of Pro Bono Legal Service Providers provided by the U.S. Department of Justice.
NOTE: If you are seeking information on your eligibility for various government benefits, GovBenefits.gov may provide the answers to your questions. This website provides information about government eligibility through a free, confidential, and easy-to-use questionnaire.
Help with a State, County, or City Agency:
If your concern is not with the federal government, but more local in nature, you may wish to contact your State, County, or City elected officials for help. Check below if you’re not sure who your local representative is: