Eshoo, Pallone, Torres Introduce Legislation to Fund and Improve 9-1-1 Systems

December 18th, 2017

WASHINGTON, D.C— Today, Representatives Anna G. Eshoo (CA-18), Co-Chair of the Congressional NextGen 9-1-1 Caucus, Frank Pallone (NJ-06), Ranking Member of the Energy and Commerce Committee and Norma Torres (CA-35) introduced legislation to upgrade our nation’s 9-1-1 call centers to meet the demands of rapidly changing communications technology. The Next Generation (NG) 9-1-1 Act of 2017 strengthens federal efforts to help state and local governments to transition to NG9-1-1 technology by providing new federal funding, technical assistance, and training, while ensuring 9-1-1 is kept under state and local control.

“Our 9-1-1 call centers are the first point of contact for Americans in an emergency situation, but they rely on technology that has been in place since the time of the first 9-1-1 call 50 years ago,” Rep. Eshoo said. “We need to make certain the public safety community has all the tools it needs to serve and protect our communities because in life-threatening situations, seconds matter. This legislation will help bring our 9-1-1 call centers into the 21st Century.”

“In the wake of so many natural disasters this year, it’s clearer than ever that we need to upgrade our 9-1-1 systems to be more secure and resilient.  Americans deserve access to better technology when they call 9-1-1—that means ensuring that 9-1-1 knows your location when you place a call at the very least.  I’m proud that we’re introducing legislation that will help save lives and modernize our 9-1-1 centers,” Ranking Member Pallone said.

“As someone who spent seventeen years as a 9-1-1 dispatcher, I know first-hand the demands and stress of the job,” Rep. Torres said. “Dispatchers must process powerful pleas for help and deliver the information in just seconds to our first responders. I’ll never forget my experience in the job – where I was asked to interpret callers’ information only from the limited information they could share over the phone. The transition to a new system won’t be easy, but NextGen 9-1-1 will provide our dispatchers with greater tools to save lives – tools I could have used to expedite help to those I was trying to help.  The Next Generation (NG) 9-1-1 Act of 2017 will bridge the gap between what is needed and what is possible.”

NG9-1-1 allows people to communicate with 9-1-1 call centers the same way they communicate with each other. When faced with an emergency, people will be able to send text messages, pictures, videos and other information captured by the devices we use today to 9-1-1 call centers, which currently rely on aging infrastructure and outdated technology. These call centers will be able to process and pass this information seamlessly to first responders across jurisdictions so they have the most accurate information about an emergency.

Progress on 9-1-1 has been slow though, largely due to lack of funds and local resources.  Earlier this year, Senator Nelson and Senator Klobuchar introduced the NG 9-1-1 Act in the Senate.  With the introduction of the NG 9-1-1 Act in the House, Congress is one-step closer to expanding  the federal NG9-1-1 grant program, establishing an advisory board to recommend updates to the definition of NG9-1-1, and providing assistance to NG9-1-1 systems to help them guard against cyberattacks.


Get Updates from Anna

How Can Anna Help You?

In this section, you will find information on the many ways my office can help you and your family. Below is a list of the issues we commonly address. If you cannot find what you're looking for, please either email me or call my Palo Alto District Office and we will do our best to answer any questions you may have.

Anna's Voting Record

View All

Thomas Bill Search


Rep. Eshoo Wants New Disclosures on Broadcast, Cable Content | Multichannel:

March 20th, 2018


Dr. Hawking’s disability cost him control of nearly all his muscles, but he persevered to achieve extraordinary thi…

March 15th, 2018


With the passing of Dr. Stephen Hawking, the world has lost one of the singularly greatest minds that explored the…


Bay Area members of Congress move to protect work permits for H-1B visa holders' spouses via @mercnews


RT @mvvoice: Students from #MountainView and #LosAltos high schools join #NationalSchoolWalkout to protest gun violence.…

March 14th, 2018

Text SizeA A A