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If you or a family member are affected by Hurricanes Irma/Jose, and Maria, please see the Department of State Website (for U.S. citizens abroad) or FEMA (for those in U.S. or U.S. Territories*) for the latest information including the location of local shelters and how to notify the appropriate task force to assist your loved one.    

*FEMA has resources in Puerto Rico and the U.S. Virgin Islands, how to help, and how to search for loved ones. Find up-to-date information on FEMA‘s response to Hurricane Maria and Apply for Assistance on the FEMA website. The American Red Cross Safe and Well Website is a way for people affected by a disaster to enter information regarding their welfare so family and friends can check their status.

If someone needs assistance and they were affected by Hurricane Maria and your loved one is in a foreign country: 

  • Visit Task Force Alert and select “2017 Storm Maria”
    • If you are entering information about a U.S. citizen in Dutch St. Maarten, Anguilla, Saba, or St. Eustatius use “Netherlands” as the Last Known Country.
    • If you are entering information about a U.S. citizen in French St. Martin, Montserrat, St. Barthélemy, or St. Kitts and Nevis, Guadeloupe, Dominica, Martinique, St. Lucia, Antigua and Barbuda, St. Vincent and the Grenadines, or the British Virgin Islands use “Barbados” as the Last Known Country.
    • If you are entering information about a U.S. citizen in Turks and Caicos, use “The Bahamas” as the Last Known Country.
    • If you have difficulty using Task Force Alert, please email MariaEmergencyUSC@state.gov and provide as much information as possible about your loved one.
  • Email MariaEmergencyUSC@state.gov and provide as much information as possible (at a minimum, please provide the full name, gender, and last known location of the U.S. citizen)
  • Call us at 1-888-407-4747 (from the U.S. & Canada), +1-202-501-4444 (from Overseas)

If someone needs assistance and they were affected by Hurricane Irma/Jose and your loved one is on a foreign country: 

  • Visit Task Force Alert and select “2017 Hurricane Irma”
    • If you are entering information about a U.S. citizen in Dutch St. Maarten, Anguilla, Aruba, Bonaire, Curacao, Saba, or St. Eustatius use “Netherlands” as the Last Known Country
    • If you are entering information about a U.S. citizen in French St. Martin, Montserrat, St. Barthélemy, or St. Kitts and Nevis, use “Barbados” as the Last Known Country.
    • If you are entering information about a U.S. citizen in Turks and Caicos, use “The Bahamas” as the Last Known Country.
    • If you have difficulty using Task Force Alert, please email IrmaEmergencyUSC@state.gov and provide as much information as possible about your loved one
  • Email IrmaEmergencyUSC@state.gov and provide as much information as possible (at a minimum, please provide their full name, gender, and last known location within country, if known)
  • Call us at 1-888-407-4747 (from the U.S. & Canada), +1-202-501-4444 (from Overseas)

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